Terms and Conditions

1. Introduction

Welcome to Heart to Hand ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website located at hearttohand.co.za (the "Site") and your purchase of products from the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

2. Use of the Site

  • Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use this Site.
  • Account: You may be required to create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Prohibited Activities: You agree not to use the Site for any unlawful purpose or to engage in any activity that interferes with or disrupts the Site.

3. Product Information

  • Accuracy: We strive to provide accurate product descriptions and pricing information. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
  • Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Orders and Payments

  • Order Acceptance: Your order constitutes an offer to purchase products. We reserve the right to accept or reject your order for any reason.
  • Pricing: Prices for products are subject to change without notice. We are not responsible for typographical errors in pricing.
  • Payment: Payment must be made at the time of purchase. We accept VISA, Direct Banking, EFT ect,. Your payment information is processed securely.

5. Shipping and Delivery

  • Shipping Policy: Please refer to our Shipping Policy for information on shipping and delivery.
  • Risk of Loss: All purchases of physical items are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Refunds

  • Return Policy: Please refer to our Return Policy for information on returns and refunds.

7. Intellectual Property

  • Ownership: All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Heart to Hand or its content suppliers and protected by applicable intellectual property laws.
  • License: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal and non-commercial purposes.

8. Limitation of Liability

  • Disclaimer: The Site and all products and services offered on the Site are provided "as is" and "as available" without warranties of any kind, either express or implied.
  • Limitation: In no event shall Heart to Hand, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products purchased through the Site.

9. Indemnification

You agree to indemnify and hold harmless Heart to Hand and its affiliates, officers, agents, and employees from any claim, demand, or damage, including reasonable attorneys' fees, arising out of your use of the Site or your violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to update or change these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

order@hearttohand.co.za