FAQs

What payment methods do you accept?

  • We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other secure payment methods.

How long will it take to receive my order?

  • Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1 day and shipping can take between 2 to 8 bussiness days.

Do you ship internationally?

  • Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination.

What is your return policy?

  • We want you to be satisfied with your purchase. If you're not happy with your order, please contact us within 7 days of receiving it for a refund or exchange. Certain items may not be eligible for return due to hygiene reasons or customization.

How can I track my order?

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on our website or the shipping carrier's website.

Are the products on your site authentic?

  • Yes, we work directly with trusted suppliers and brands to ensure that all products on our site are authentic and of high quality.

Do you offer gift wrapping services?

  • Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.

Can I cancel or modify my order?

  • We process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request if the order hasn't been processed yet.

How can I contact customer support?

  • You can contact our customer support team via email at orders@hearttohand.co.za or through our contact form on the website. We aim to respond to all inquiries within 24 hours.

Do you offer discounts or promotions?

  • Yes, we regularly offer discounts, promotions, and special deals. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.